SS&C Blue Prism Guides Clients From RPA to Agentic Automation
SS&C Blue Prism is helping organizations transition from robotic process automation (RPA) to agentic automation powered by AI agents. The company aims to blend traditional automation with modern AI capabilities, addressing the growing complexity of business processes. SS&C Blue Prism is also preparing to launch new technologies to integrate AI agents into enterprise workflows.
SS&C Blue Prism is leading companies through a shift from traditional robotic process automation (RPA) to agentic automation, where artificial intelligence agents manage complex tasks with greater autonomy.
Many organizations are still reliant on RPA, a technology that automates routine, rule-based processes. However, according to Steven Colquitt, Vice President of Software Engineering at SS&C Blue Prism, today's business workflows often surpass the capabilities of classical RPA. Modern enterprises deal with unstructured data and require decision-making in dynamic, real-world situations — areas where deterministic RPA tools struggle.
Brian Halpin, Managing Director of Automation at SS&C Blue Prism, highlights how large language models (LLMs) are enabling automation to move beyond extracting basic data points to delivering sophisticated answers that require contextual reasoning. This marks a shift from deterministic instructions to outcome-oriented requests, where users specify what they want accomplished rather than dictating step-by-step processes.
Despite the promise of agentic automation, the transition remains gradual. Halpin emphasizes that the market is not yet prepared for fully autonomous workflows because of ongoing challenges around trust, regulation, auditability, stability, and security. Known limitations of LLMs, such as hallucinations and model drift, further complicate the landscape.
SS&C Blue Prism serves thousands of organizations that have already implemented process automation through digital workers and centers of excellence (CoEs). The company is now focusing on integrating AI into these established environments, bridging the divide between AI and automation teams — a gap that often exists in large enterprises.
Halpin observes that many companies treat AI as a separate function, isolated from process automation teams. SS&C Blue Prism is addressing this fragmentation by helping clients embed AI agents within their workflows, aiming to realize additional efficiency gains across end-to-end processes.
To support this, the company is set to launch new solutions enabling organizations to build and orchestrate AI agents as part of their automation arsenal. Halpin revealed at the Intelligent Automation conference at TechEx Global that SS&C Technologies already operates over 3,500 digital workers and around 35 AI agents in production, delivering considerable operational savings and handling complex business tasks.
The evolution from RPA to agentic automation is presented as an ongoing journey for both technology providers and their clients. While broad adoption of fully agentic workflows remains some distance away, SS&C Blue Prism intends to share its experiences as enterprises navigate this transformation.
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