Grammarly Suspends ‘Expert Review’ AI Feature After Criticism
Grammarly has halted its 'Expert Review' AI feature following criticism over fake author feedback and transparency concerns. The decision follows backlash from users who accused the tool of generating misleading feedback that appeared to come from human editors.
Grammarly has discontinued its 'Expert Review' AI feature following public backlash over the authenticity of feedback provided to users. The decision was prompted by criticism after the tool was found to generate automated feedback resembling that of a human editor, raising serious concerns about transparency and ethical AI use.
The 'Expert Review' feature was intended to enhance Grammarly's editing services by delivering advanced feedback on writing style, structure, and clarity. However, users quickly realised that some of the 'expert' comments were generated by artificial intelligence — and not verified by professional human editors as the name implied. This revelation led to a strong response on social media and technology forums, with many accusing Grammarly of misleading advertising and eroding user trust.
Generative AI systems, the technology that powered 'Expert Review,' are designed to create new text based on data input and large language models. While these tools can rapidly generate writing suggestions and corrections, their non-human origin has prompted debate about disclosure and accountability, especially in educational and professional contexts where authentic, expert review carries significant weight.
Grammarly acknowledged these concerns and responded by suspending the feature. In a statement, the company explained it seeks to ensure clarity for users and confirmed its commitment to responsible AI development in light of the feedback received. The company also indicated plans to review how AI-generated features are presented to users, so that there is no implication of human-authored content when none exists.
The controversy comes amid broader industry debate over the use of AI in content generation and the need for clear labelling and transparency policies. Regulators and digital rights organisations have called for explicit differentiation between human and AI-generated content to protect consumers from deception and maintain trust in digital communication tools.
While Grammarly's core AI-powered writing assistant will remain available, the company pledged further transparency in how it develops and labels AI features. This episode is likely to encourage other software and productivity tool providers to carefully consider disclosure standards and user trust when implementing similar AI functionalities.
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